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2011 siteIQ eBusiness Index | Enterprise Software | IBM Software is in,...
And the Winner Is… Overall: Oracle.com Usability & Effectiveness: IBM Software Group Content, Features & Capabilities: Oracle.com With two companies performing complete site overhauls–and one...
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2011 Online Support Rankings | Why the biggest aren’t always the best
Given my opinion of support on the Web I was surprised how much the 2011 support evaluations mirrored my (largely poor) opinions of the support sites under the siteIQ microscope. Most deliver half of...
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2011 siteIQ eBusiness Index | IBM.com and Cisco.com share the podium, HP.com...
The annual siteIQ eBusiness rankings just hit the airwaves. This year’s report is a whopper. 95 pages, 108 graphs – and our usual politically incorrect take on what it all means. Here’s how some of the...
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Usability Winners | What, Why—and Who does it best
Part 2 in a blissfully short series (that’s a little longer than I expected) In my last post, I shared why usability is really a tale of two cities and why dotcom teams need a totally different...
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Usability Winners & Losers | Big surprises—and some things to watch for this...
In part 3 of my usability reviews, I share which Websites delivered some big surprises – which ones fell short of expectations – and the sites I’ll be checking in on regularly this year. Top of my...
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Is your Investor Relations zone hurting your bottom line? If it’s missing...
One of the things I’ve noticed lately is an uptick in attention to investor relations zones. Evaluation scores are going up and well-heeled teams are moving beyond the basics. Given the current...
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Website Design: 8 sites that get it — and 6 sites that don’t
I’ve been watching the whole grid/adaptive design and short-form content revolution roll out in slow motion over the past couple of years. So how’s the revolution going? To see, I spent some quality...
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Website Launch: The new CA.com delivers plenty of hits and misses
After what seems like a season in purgatory, CA.com has finally jumped on the new design bandwagon with an update that cleans up the sins of the past. It’s a vast improvement over the previous site,...
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9 reasons why your B2B collaterals should be Flipboards in 2014
When I was reviewing the new CA.com site a couple of weeks ago I stumbled across a link that led me to a Flipboard designed by CA’s Technologies Information Services organization. It does a great job...
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Drum Roll Please! The 2014 eBusiness Index finalists – and the 3 big stories...
Well it’s that time of year again. You know, the time when we announce the 23 finalists on the 2014 siteIQ eBusiness Index — and then see what makes them tick. This year we shook up the Index to...
View Article2013 Index | Services Marketing Rankings | CA.com and HP.com make huge plays...
World-class services marketing requires the Website to start the dialog with the customer’s problem or issue and present services as a solution to the problem. Smart organizations extend this marketing...
View Article2013 Index | Industry Marketing Rankings | IBM.com slips past HP.com — and...
Best-in-class Websites build their industry-specific zones around a common set of content and features that ensure a consistent user experience across zones—and augment these resources with content...
View Article2013 Index | Channel/Partner Marketing Rankings | Oracle.com’s investment...
Websites are an excellent platform to engage with channel & alliance partners and resellers. Most channel zones (partner, reseller, alliances) must do triple duty. The post 2013 Index |...
View Article2013 Index | Call to Action Rankings | Symantec, HP (H/O), Dell, IBM, and...
This case study announces 2013’s leaders, laggers — and fast movers in the Call to Action category. The post 2013 Index | Call to Action Rankings | Symantec, HP (H/O), Dell, IBM, and Cisco take Best...
View Article2013 Index | eCommerce Rankings | Our 2013 Home/Home Office entrants make an...
Usability reviews focus on the site’s site-wide calls to action; ecommerce navigation and click stream logic; and how effectively the site defines the purchase process. This case study announces 2013’s...
View Article2013 Index | Support Rankings | IBM.com is number one, but Dell takes 2nd and...
This case study announces 2013’s leaders, laggers — and fast movers in the Online Support category. The post 2013 Index | Support Rankings | IBM.com is number one, but Dell takes 2nd and 3rd appeared...
View ArticleWebsite Design: 8 sites that get it — and 6 sites that don’t
I’ve been watching the whole grid/adaptive design and short-form content revolution roll out in slow motion over the past couple of years. So how’s the revolution going? To see, I spent some quality...
View Article2014 Index Preview | Enterprise Software | Why Oracle is the site to watch
Launches and updates were the story for most of the enterprise software sites last year. But Oracle's recent changes make it the Website to watch this year. The post 2014 Index Preview | Enterprise...
View ArticleCompetitive Profile | CA.com | One step forward, three steps back
The story for CA.com last year was all about its October launch. Fade out to January 2014 and we have CA.com's eBusiness Index evaluation results hot off the press. Did the October launch achieve its...
View ArticleCompetitive Profile | SAP.com hits a solid single plus a usability home run
SAP.com's spent the past 2 years rolling out a massive new Website and got a top ten finish in 2013 for its efforts. What will more burnishing and polishing deliver this year? How about a usability...
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